eComm Live 2020 Delegate Terms & Conditions
eComm Live is run by Fandango Events Limited (FEL) which is a company registered in Northern Ireland.
Event booking and cancellation
Cancellation of event
In the unlikely event that Fandango Events Limited has to cancel an event, we will refund any pre-paid registration fees. FEL shall not be liable for reimbursing the cost of travel or accommodation arrangements made by individual delegates.
Postponement of event
In the unlikely event that FEL has to postpone an event, tickets will automatically transfer to the revised date.
If attendees wish to cancel due to the postponement, refunds will be payable as per the refund schedule below.
Cancellation of attendance at an event
If you are unable to attend an event and need to cancel a booking, let us know in advance and in writing by email to hello@ecomm.live.
Reimbursements will be issued as follows:
For cancellations up until midnight four weeks prior to the event a 50% refund will be given For cancellations up until midnight two weeks prior to the event a 25% refund will be given For registrations cancelled after this time, or for failure to attend the conference, no refund will be given We reserve the right to limit the number of places per organisation per event.
Training Courses
Training courses will be delivered where there are a minimum of 6 attendees booked on the training.
Where this minimum is not reached, delegates will be given the option of transferring to another course in the first instance. In the event of no other courses being available we will refund the ticket.
Payment methods
Payment methods accepted are:
Credit card – secure online payment via Stripe.
If you wish to pay by invoice, please contact us or email us at hello@ecomm.live and we will arrange an invoice to be issued.
All invoices must be paid in advance of the conference start date.
Data protection
Your information will be held by FEL. For the purposes of the Data Protection Act, FEL is the data controller.
Registrations for events are managed using a system operated by a third party under contract to FEL. Data, including personal data, will be processed and stored on systems managed by this third party and FEL. This data can only be accessed by authorised members of FEL staff, and for the purposes of maintaining and supporting the system, by members of staff at the third party.
Where FEL contracts with additional third parties to provide events, we may also provide them with access to this data in order for them to fulfil their services to FEL.
FEL may store the information you have provided on this form in a CRM system. We will use it for the administration of the event in question, to improve the services we provide and, unless you have chosen to opt out, to inform you via email of future FEL news, events and other relevant activity.
You can choose to unsubscribe from FEL emails of this kind at any time. You may get your information updated or removed from the FEL CRM system by emailing hello@ecomm.live.
By attending our 2020 virtual summit you agree that we may share some information supplied by you with carefully selected commercial partners who work in the eCommerce industry. You can opt-out of these communications at any time.
The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether FEL has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.
We may ask you to confirm your personal details to ensure they are accurate.
Registrations for this event may be processed through an externally appointed third party. The information will be kept in a secure office environment. It will be held on computer databases that can only be accessed by authorised members of FEL and the authorised appointed external event management company.
As you have provided personal information, we need you to consent to the processing of this data. By submitting this online booking form you are agreeing to us processing this data as described above.
Conditions of attendance
You must comply with instructions and directions given by staff, stewards and agents of the venue and FEL and any applicable policies and procedures of which you are notified.
We reserve the right to refuse access to, or remove any delegate from any FEL event who, in our reasonable opinion has, or is likely to affect the enjoyment of the other delegates, in our reasonable opinion is acting under the influence of alcohol or drugs, or who uses threatening, abusive or insulting words or behaviour or who behaves in a manner which may cause a breach distress to others.
Recording disclaimer
During this event we may do one or all of the following:
Take general photographs Record all audio output from the event Video record the event proceedings Live stream selected event proceedings Any subsequent photographs or recordings may be used in future FEL publicity materials. All video and audio recordings and photographs will remain the property of FEL. By submitting our registration form you are agreeing to the photographing and/or recording and/or filming of the proceedings, as described above, being made for future dissemination by FEL and third parties within whom it works in partnership.
If you wish NOT to be photographed or video recorded, please let the organisers know on arrival.
Limitation of liability
Personal arrangements including travel, accommodation or hospitality relating to any FEL event which have been arranged by you are at your own risk.
Neither FEL nor the venue will be responsible for any loss, theft or damage to your personal belongings, other than caused as a result of our negligence or that of the venue or other breach of statutory duty by us or the venue. Any such liability that arises shall be limited to a sum equal to £2,000.
You will be responsible for paying for any damage which you cause to property at the venue including the cost of additional cleaning where charged by the venue.
Nothing in these terms and conditions will operate to limit or exclude liability of each party for death or personal injury arising out of its negligence, or for its fraud nor any other liability which cannot be excluded or limited under applicable law.
Subject to the paragraph above, in no circumstances will either party be liable to the other party for any loss of business, revenue, profits, anticipated savings or goodwill (whether direct or indirect) or for any indirect, special or consequential loss, arising out of or in connection with these terms and conditions and the event.
Health and safety
You must comply with all relevant legislation relating to health and safety and with any safety announcements and Venue regulations of which you are made aware whilst attending any FEL event.
Equality and diversity statement
FEL is working towards being fully inclusive. We endeavour to arrange events in fully accessible locations. However, we would appreciate your co-operation in meeting specific requirements and ask that you inform us immediately if you require additional facilities (for example a loop system, BSL interpretation) or any other personal requirements.
We may need to pass on information to a third party about your support requirements. If we are not able to reveal these details this may affect the accessibility arrangements we are able to provide. By submitting this booking form you agree to your support requirements being passed on to relevant third parties.
Force majeure
For the purposes of these terms and conditions, “force majeure” means any cause beyond our reasonable control including, but not limited to, war, acts of terrorism, governmental requirements, acts of local or central government or other competent authorities, acts of God and industrial disputes.
We will not be liable to you for failure to perform any obligation under these terms and conditions or in relation to your booking to the extent that the failure is caused by force majeure.
The event organiser is using the HeySummit platform to operate this event. In addition to any terms and conditions or privacy policy provided above, the following terms apply for using the HeySummit Platform.
Authorised Users means those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Services and the Documentation.
Customer means the person or business which purchases the Services from the Operator.
Customer Data means the data inputted by the Customer, Authorised Users, the Operator or HeySummit on the Customer's behalf for the purpose of using the Services or facilitating the Customer's use of the Services including blog posts of the Customer posted on the Customers website.
Documentation means the HeySummit documentation made available to the Customer online via https://heysummit.com/ or such other web address notified by Operator or HeySummit to the Customer from time to time which sets out a description of the Services and the user instructions for the Services.
HeySummit means Hey Summit Ltd registered at 71–75 Shelton Street Covent Garden London WC2H 9JQ under company number 11538852.
HeySummit Marks means any trademarks, service marks, service or trade names, logos, and other designations of HeySummit and its affiliates that we may make available to you in connection with this Agreement.
Operator means the HeySummit customer from whom the Customer has purchased the Services.
Platform means the digital resource provided by HeySummit to the Operator to allow the Operator’s Customers to run and participate in online summits.
Services means provision of the Hey Summit Platform.
Software means the online software applications provided by HeySummit as part of the Services.
User Subscriptions means the user subscriptions purchased by the Customer which entitle Authorised Users to access and use the Services and the Documentation in accordance with these terms.
Virus means any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
2.1. Subject to the Customer purchasing User Subscriptions, the restrictions set out in this clause 2 and the other terms and conditions of these terms, HeySummit hereby grants to the Customer a non-exclusive, non-transferable right, without the right to grant sublicences, to permit the Authorised Users to use the Services and the Documentation during the Subscription Term solely for the Customer's internal business operations.
2.2. In relation to the Authorised Users, the Customer undertakes that:
2.2.1. the maximum number of Authorised Users that it authorises to access and use the Services and the Documentation shall not exceed the number of User Subscriptions it has purchased from time to time;
2.2.2. it will not allow or suffer any User Subscription to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services and/or Documentation;
2.2.3. each Authorised User shall keep a secure password for his use of the Services and Documentation, that such password shall be changed no less frequently than monthly and that each Authorised User shall keep his password confidential.
3.1. The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:
3.1.1. is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
3.1.2. facilitates illegal activity;
3.1.3. depicts sexually explicit images;
3.1.4. promotes unlawful violence;
3.1.5. is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
3.1.6. is otherwise illegal or causes damage or injury to any person or property; and HeySummit reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer's access to any material that breaches the provisions of this clause. HeySummit is not obliged to remove or recognise such content contained in any material or Customer Data and the Customer shall be fully liable for the same.
3.2. The Customer shall be responsible for ensuring that content of the Customer Data is satisfactory for publication to Third Party Social Sites and is in compliance with clause 3.3 above.
3.3. The Customer shall indemnify HeySummit against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by HeySummit arising out of or in connection actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with publication of the Customer Data.
3.4. The Customer shall not, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under these terms:
3.4.1 attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documentation (as applicable) in any form or media or by any means; or
3.4.2 attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
3.4.3 access all or any part of the Services and Documentation in order to build a product or service which competes with the Services and/or the Documentation; or
3.4.4 use the Software, Services and/or Documentation to provide services to third parties; or
3.4.5 license, sell, rent, lease, transfer, assign, distribute or otherwise commercially exploit Services and/or Documentation except as permitted under the Agreement.
3.4.6 attempt to obtain, or assist third parties in obtaining, access to the Services and/or Documentation, other than as provided under this clause 3; and
3.5. The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and/or the Documentation and, in the event of any such unauthorised access or use, promptly notify HeySummit.
3.6. The rights provided under this clause 3 are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.
4.1. The Customer acknowledges and agrees that HeySummit and/or its licensors own all intellectual property rights in the Services, Software and the Documentation. Except as expressly stated herein, the Customer is not granted any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Services or the Documentation.
4.2 All licenses granted to the Customer are conditional on the Customer’s continued compliance with these terms, and will immediately and automatically terminate if the Customer does not comply with any term or condition of this Agreement. During and after the Subscription Term, the Customer will not assert, nor will the Customer authorize, assist, or encourage any third party to assert, against us or any of HeySummit’s affiliates, customers, vendors, business partners, or licensors, any patent infringement or other intellectual property infringement claim regarding any Services, Software or Documentation The Customer is not allowed to use HeySummit Marks without prior written consent from HeySummit.
4.3. HeySummit confirms that it has all the rights in relation to the Services and the Documentation that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of these terms.
These terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or its subject matter or formation (including non-contractual disputes or claims).